Quality is central to our work and the value we deliver to our customers. From the ImmunoSite Technologies, LLC (IST) management team to every employee and partner, a common and essential shared value is a commitment to 
providing the best quality management system and training to maintain the highest quality products and services.
At IST quality is a must, a pre-requisite for success. Ours is a business of precision and accuracy, reproducibility and specificity, timeliness and trust. These are our real products and services. These are what set IST apart from other contract research and particle characterization companies. These are what our clients require, demand and expect … and what IST delivers.
To earn your business, the IST professionals are committed to continuous improvement through innovation and strong quality leadership. We consistently strive for, audit for and achieve high quality and customer satisfaction through performance excellence.
The IST management team is committed to providing the company with a focus on quality, with a well defined quality system, and with the best tools possible to achieve it. IST applies its most important resources, their employees, to understand and
continuously improve our processes.
A Total Quality Management approach where every employee, supplier and customer is regarded as an essential part of the process, and is committed to:
Continuous improvement in terms of quality and effectiveness is fundamental to ISTs development, and an important source of its competitive advantage.
Working cooperatively with our customers for timely resolution of quality issues such as “Out Of Specification” results
Using statistical techniques commensurate with technological developments within the company, aiming at continuous quality improvement
Developing all personnel through training at all levels of the company’s operations
An error-free performance standard, based on prevention and a “right-first-time” attitude, which is comprised of several facets:
Routine internal audits of our facility to ensure we are operating in compliance with regulatory guidelines and our quality program
An extensive instrument qualification, calibration and maintenance program
A commitment to ensure compliance with all current regulatory requirements – accomplished by monitoring changes to regulatory requirements that might impact the various aspects of our business
A quality system in compliance with GDL guidelines and relevant international safety regulatory requirements;
IST’s “state of the art” facility meets cGLP standards
Confidence Earned From Quality Delivered
The objective and expectation of this central commitment to quality is that customers can have full confidence in ImmunoSite Technologies. Customer satisfaction is fundamental to the company’s short-term growth and long-term success. Client expectations determine IST’s priorities and inspire their progress. Meeting and exceeding these expectations, and earning client confidence will come from the efforts of each IST employee in conjunction with supportive participation from every level of management.
